great northern delay repay

The Delay Repay scheme compensates you for any journey delayed by 15 minutes or more. . Joined 25 Oct 2016 Messages 11. This portal is only for ordinary Delay Relay claims. 11 Dec 2017 #1 K. keyser666 Member. Rail ticket, including season tickets. However the company is well known for refusing to honour valid Delay Repay claims and making it difficult to complain. Thousands of Thameslink and Great Northern trains passengers can now get automatic compensation if they are delayed by 15 minutes . Great Northern Delay Repay. The Key Smartcard is an alternative to paper tickets that makes it quicker and easier to buy and use tickets. I discovered that their policy is that each passenger has to submit their own Delay Replay claim. Olivia Cayley, Samaritan's head of rail programme, said: "We are so grateful to Northern for their continued support. Season tickets. Search for. Delay Repay is a scheme that most train companies use to compensate passengers for delays on their services. Thameslink and Great Northern launch automatic delay repay scheme. You can expect this email within the next 7 days, so there is no need to contact us during this time. Introducing flexible Carnet tickets from Great Northern - a brilliant way to save time and money if you make regular trips by train, but not regular enough to feel the benefits of a Season ticket. Find train tickets. we'll give you compensation under the Delay Repay scheme. This means you get compensation for any delay of 30 minutes or more - even if it was caused by inclement weather or something else outside the company's control. Great Northern Thameslink If you do not have access to the internet please complete the form below. However I was unable to use the online form as it claimed Crewe station didn't exist and wouldn't let me click the submit button until I selected a valid station (defined by Great. How do I claim compensation for a delay to my journey? The Key Smartcard is an alternative to paper tickets that makes it quicker and easier to buy and use tickets. If you choose not to travel at the last minute in the event of train delays, you should apply for Delay Repay. Buy cheap train tickets and check times for Great Northern trains to London, Cambridge, King's Lynn and more. Live departure times, platform changes, service updates and a nifty journey planner are all just a swipe, tap and scroll away. Enhanced Compensation may be payable in addition if a journey is delayed by 30 minutes or more on any 12 days in a business reporting period . Great Northern is a trading name of Govia Thameslink Railway Ltd. Customers can apply to see if they're eligible for Delay Repay in times of disruption. Delay Repay is a national scheme train companies use to compensate passengers for delays or cancellations. Great Northern (Auto Delay Repay for smartcard holders) Great Western Railway Island Line London Northwestern Railway Northern (Automatic Delay Repay with advance tickets booked online via Northern) Southern South Western Railway Stansted Express Thameslink (Auto Delay Repay for smartcard holders) Transport for Wales Rail Search for. Did you know you can claim Delay Repay if your Great Northern train was delayed by 15 minutes or more? Northern Rail does not use delay repay and will not usually pay compensation for problems deemed out of its control. The 8 days of travel doesn't need to be specified in advance, giving part-time commuters more flexibility to travel when they want and need. Trains call at London King's Cross should you fancy a long weekend in the Capital. . You will find details of the scheme outlined in our Passenger's Charter which is available at all our staffed stations or online on the Passenger's Charter page. Delay repay is a national compensation scheme that most train operating companies have in place. Thameslink and Great Northern passengers using a key smartcard are now being automatically compensated for delays of 15 minutes or more . X Our experts have gathered a series of tried and tested walks, specially chosen to be easily accessible from stations across the north. Great Northern Delay Repay Issues. Find out more about timetables Explore Travel information Plan your journey On board Travel help Apply for Delay Repay online You'll need to upload proof of travel, so be sure to have a scanned copy of your ticket or payment receipt ready. Search for. However, those travelling on these networks must have registered for a Key Smartcard to be eligible for the automatic Delay Repay scheme.. Delay Repay is a national scheme train companies use to compensate passengers for delays or cancellations. Good to know. You can claim compensation . For delays with other operators you will need to claim with them directly, providing them with details of the relevant ticket(s) held on your Key Smartcard. Joined 25 Oct 2016 Messages 11. If you are using a combination of tickets to complete a single journey (e.g. Dismiss Get one now I recently needed to submit a Delay Repay claim to Great Northern Rail. Great Northern trains has agreed to pay half the return fare, but not all. I am hugely grateful for the opportunity to raise the issue of Delay Repay . If delays persist for several days running, season ticket holders are also entitled to Enhanced Compensation. Great Northern, Southern, Thameslink or Gatwick Express - As long as you tap in and out with your Key Smartcard, you'll be automatically refunded if you're delayed by 15 minutes or more. UK * Delay/Repay policies from Great Northern should be made simpler * The new KEY system and its potential to simplify refunds * Retail units on the station * Station appearance - to maintain the look and quality of the new station * Issues with train service communications, including: If you choose not to travel at the last minute in the event of train delays, you should apply for Delay Repay. payment.method.amazonPay; PayPal Each Train operator each have their own refund system which can get confusing if you travel long distance with several operators. The latest Tweets from Great Northern (@GNRailUK). Earlier this year I had cause to claim delay repay from Great Northern for a journey between Cambridge and Crewe. Great Northern (15-minute Delay Repay, 15-minute Auto Delay Repay for smartcard holders) Island Line (15-minute Delay Repay) London Northwestern Railway (15-minute Delay Repay) For season ticket holders, compensation is based on the proportional daily cost, using the same calculation as above. Delay Repay is a national scheme train companies use to compensate passengers for delays. Good to know. As with all Delay Repay claims, you will have 28 days from the date of the delay to finalise your claim. You can claim compensation if you're delayed by 15 minutes or more (including cancellations) when you travel with us. • Great Northern (15-minute Delay Repay, 15-minute Auto Delay Repay for smartcard holders) • Island Line (15-minute Delay Repay) • London Northwestern Railway (15-minute Delay Repay) Whether you fancy an urban stroll through some of the North's best cities, sampling some great food and drink as you go, or a wander through the idyllic Northern countryside, these walks have been designed to take you to the hidden gems on our doorsteps. We monitor your trains for delays or cancellations and send you a nightly email containing the information needed to submit a compensation claim. To enable us to process your claim for Delay Repay compensation we ask you to complete our online application form or alternatively pick up a form from the station and post it to us within 28 days of the delayed train. If you're stuck on where to go, the Great Northern Train network offers many exciting destinations. Great Northern is a trading name of Govia Thameslink Railway Ltd. Find out if you are eligible to claim compensation by filling out the online form here . Northern Railway - Advance tickets bought on Northern Railway's website or app will be automatically refunded for delays of 15 minutes or more. Features include: Delay repay is a national compensation scheme that most train operating companies have in place. Delay repay. Auto Delay Repay works for al ticket types available on the Key Smartcard including keyGo. Great Northern Delay Repay. Refund requests. with automatic Delay Repay it couldn't be simpler to get . Thread starter keyser666; Start date 11 Dec 2017; Status Not open for further replies. The new system will be rolled out to the Southern and Gatwick Express network, part of parent company Govia Thameslink Railway, in the coming weeks. Tickets. Great Northern, Southern or Thameslink ticket office, as long as they were issued by one of these four train companies. How to make a complaint. If there are persistent delays on a route, season ticket holders are also sometimes entitled to Enhanced Compensation. How long do I have to redeem an auto Delay Repay claim? Please submit your claim within 28 days of the incident. Delay Repay If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can claim Delay Repay compensation. Thousands of Thameslink and Great Northern trains passengers can now get automatic compensation if they are delayed by 15 minutes or more. Thameslink and Great Northern are now offering automatic Delay Repay compensation if their train is delayed by 15 minutes or more. A Carnet (car-nay) is the fancy term for a book of Single tickets. Receive an email alert within 48 hours of your delayed journey (this gives the system time to check all 'tap data' across the network) Have 28 days to confirm your claim (from the day of the . GWR (Great Western Railway) Northern Note: for Season Tickets issued up to 31 March 2016 only. Most firms that use Delay Repay now offer 25% of the fare (or fare for that leg of the journey if you have a return ticket) back for delays of between 15 and 29 minutes. Search for train times from your station, download and print timetables for our major routes. Error: Sorry, something went wrong. Gatwick Express - plus Southern, Thameslink and Great Northern - moving to 15 minute 'delay repay' If you are a long-suffering Southern, Thameslink, Great Northern or Gatwick Express passenger, you should know that 'delay repay' will kick in at 15 minutes and not 30 minutes from 11th December. If you are delayed but nevertheless travel, you should keep your ticket as you will need to provide a picture of it to claim delay compensation (i.e. The option to donate a repayment can be selected from a drop-down menu at the bottom of the Delay Repay form which can be found of Northern's website. Registered in England under number: 07934306. But, it is worth asking for compensation as it may pay out in some cases. With those that use 30-minute Delay Repay or the old-style compensation, the minimum you should usually get back for a valid delay is 50%. How to contact us. Delay Repay is a national scheme train companies use to compensate passengers for delays or cancellations. Delay Repay) from the operator that caused the delay. Be traveling on a Thameslink, Great Northern, Southern or Gatwick Express service. Having filled out the Delay Repay form, she received an apology and vouchers for £8 . 11 Dec 2017 #1 K. keyser666 Member. Good news for those facing major delays and strike action. You can usually claim compensation if you're delayed by 15 minutes or more when you travel with us. Trains were unable to get out of the sidings, causing disruption to Abellio Greater Anglia and Great Northern services. Did you know you can claim Delay Repay if your Great Northern train was delayed by 15 minutes or more? 690. Thread starter keyser666; Start date 11 Dec 2017; Status Not open for further replies. delay replay UK was designed with the sole purpose of helping rail commuters successfully claim compensation for train delays and cancellations. Most train companies operate the Delay Repay policy. Depending on the train operator you'll be travelling with, you can claim compensation if there's a 15-minute or 30-minute delay to your journey. The Delay Repay 15 (DR15) scheme was launched on Monday, allowing passengers to claim a . How much luggage can I take with me on Great Northern trains? Season Tickets issued from 1 April 2016, when the franchise changed, moved to Delay Repay. We aim to respond to all claims within two weeks Please note: We are currently carrying out some back office system upgrades, so you will not receive an acknowledgement email today. In this case that would be Great Northern. The amount of compensation you can get is as follows: Delays of 15 - 29 minutes: 25% of the single ticket price As far as I recall, other train operating companies don't have this policy. Northern rail passengers can now claim compensation if their train is a quarter of an hour or more late.. Great Northern - services . Download our free On Track app for tailored information about your most used journeys, easy ticket purchase and more. How do I claim compensation for a delay to my journey? Hi from the Great Northern Social team ! Registered office: 3rd Floor, 41-51 Grey Street, Newcastle upon Tyne, NE1 6EE. We are working hard to fix the issue. If you arrive late at your destination because of a delay or cancellation to a National Rail service, you can claim your Delay Repay compensation. Delay Repay is a national scheme that train companies use to compensate you for unexpected delays and cancellations. Passengers also benefit from automatic delay-repay compensation when travelling with a Key Smartcard and it can be used for pay-as-you-go journeys via keyGo. You can find information on delay repay here. Delays are expected until 2pm but services were back to normal around noon. South West Trains; TransPennine Express Note: for Season Tickets issued up to 31 March 2016 only. Enhanced Compensation may be payable in addition if a journey is delayed by 30 minutes or more on any 12 days in a business reporting period. GTR are widely regarded as Britain's worst train company. Govia Thameslink Railway Ltd is a wholly owned subsidiary of Govia Ltd. Frequently asked questions. Can you get Delay Repay on a Great British Rail Sale ticket? Please note we do not issue refunds, but will try to guide you to the correct train . National Rail vouchers and E-vouchers are valid for 12 months. If you arrive 15 minutes or more late at your destination because of a delay or cancellation to a Great Northern service, you can claim Delay Repay compensation. The Flexi Season ticket is priced between an Anytime Day Return and a 7 Day Season ticket, offering savings for commuters travelling during peak times, 2-3 days a week. The scheme would go a long way towards incentivising improved efficiencies in the franchise and compensating commuters for the inconvenience suffered as a result of delayed services. You can claim compensation if you're delayed by 15minutes or more (including cancellations) when you travel with us. You can claim compensation using the online form. You can claim compensation if you're delayed by 15 minutes or more when you travel with us (except when delays are caused by planned engineering work). Engineering work may affect your journey, please check here before buying tickets. Can you get Delay Repay on a Great British Rail Sale ticket? For more information, please visit our Delay Repay FAQs. *How we work out the cost of a return journey: Request compensation or refund. CrossCountry . This service is only for journeys on Thameslink, Great Northern, Southern or Gatwick Express services. . A summary of how far in the future Advance tickets are available for sale can be found here. Please complete the form below, ensuring you attach a scan of your ticket (s) which does not . I have more questions about Delay Repay Further FAQs about Delay Repay can be found here. However if you hold more than one ticket on your Key Smartcard but the journey you make is covered by just one . Great Northern Delay Repay Issues. Other tickets. Govia Thameslink Railway Ltd is a wholly owned subsidiary of Govia Ltd. The Key Smartcard works like an Oyster card or contactless debit card - customers can use it to tap in and tap out of . Please bear in mind your repayment options . Arriva Buses on routes 300, 301 and 724 between St Albans and Hatfield to connect with Great Northern services to London Kings Cross. Delay Repay 15 has already been rolled out on Thameslink, Southern and the Great Northern franchises, but not on the great eastern main line under Greater Anglia. Straight to your pocket! How much luggage can I take with me on Great Northern trains? If you don't see your usual ticket, please enquire at your local station. greatnorthernrail.com Back to Great Northern website Legal Govia Add to Wishlist. No, if you make a manual Delay Repay claim for a journey that we also identify as . Read National Rail passenger rights to refunds and compensation for more information about refunds and delays. Claim for a delay. Get one now. • Great Northern (15-minute Delay Repay, 15-minute Auto Delay Repay for smartcard holders) • Island Line (15-minute Delay Repay) • London Northwestern Railway (15-minute Delay Repay) . Apply online now Donate your Delay Repay . Photograph: Stefan Rousseau/PA . Registered office: 3rd Floor, 41-51 Grey Street, Newcastle upon Tyne, NE1 6EE. You can find information on delay repay here. Registered in England under number: 07934306. You will: Receive Auto Delay Repay claims for all ticket types. So, even though I bought the tickets and I travelled together with my wife, we have to claim separately. Delay Repay: Great Eastern Main Line. If you prefer somewhere slightly quieter, maybe take a trip to the seaside resort of King's Lynn. Check out our dedicated page to Delay Repay for more details. opens in a new window; Back to Great Northern Rail website opens in a new window. Claim now How it works How much you get will depend on the type of ticket you have and how late you arrived at your destination. Our Delay Repay scheme compensates you for any journey delayed by 15 minutes or more. travelling A-C with separate A-B and B-C tickets) then the system will not be able to create a claim and you would need to create a manual Delay Repay claim. Customers can apply to see if they're eligible for Delay Repay in times of disruption. 14 October 2019: Thameslink, Great Northern and Southern season ticket holders on the UK's biggest rail franchise can now use the time-saving, convenient Key Smartcard at more stations than ever . Legal opens in a new window; Accessibility statement opens in a new window; Govia opens in a new window; FAQs opens in a new window; Contact us opens in a new window; Need help? Enhanced compensation. Connecting you to London from Cambridge, Peterborough and more; we're here to help 24 hours a day, 7 days a week. You can also exchange National Rail vouchers for cash at any Gatwick Express, Great Northern, Southern or Thameslink ticket office, as long as they were issued by one of these four train companies. Great Northern Train Map. Welcome to Train Delay Refund. Check out our dedicated page to Delay Repay for more details. If you didn't complete your journey by train Greenline buses on route 757 between London Victoria and Luton . This also applies if First Class is declassified due to major disruption. GTR (the train company operating Great Northern route services) are liable to compensate you under Delay Repay for your journey through to your final destination. This site aims to help you claim compensation by providing you guidance on how to claim compensation. Ironically, though, it does happen to be the longest delay I have ever encountered, personally, on a Greater Anglia train—and that is a fact. Repay form, she received an apology and vouchers for £8 policy is that each passenger has to submit own. And a nifty journey planner are all just a swipe, tap and scroll away this time, allowing to. Ticket purchase and more - customers can apply to see if they & # x27 ; re stuck where. Trains call at London King & # x27 ; re stuck on where to,. Couldn & # x27 ; re eligible for Delay Repay honour valid Delay Repay Issues - RailUK Forums /a... Times, platform changes, service updates and a nifty journey planner are all a. However the company is well known for refusing to honour valid Delay Repay further FAQs about Repay... Long weekend in the event of train delays, you should apply for Delay Repay couldn... On these networks must have registered for a journey that we also identify as it worth. Issue of Delay Repay claim for a journey that we also identify as hold than! For several days running, season ticket for a Delay to my?. 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